Communication rethought: digitization facilitates exchange with CIT


In Germany, a reliable cash supply would be inconceivable without cash-in-transit companies (CIT). A regular exchange between customers and cash-in-transit companies is therefore essential. However, this still takes a lot of time and requires a great deal of effort on both sides. Automation and system-supported communication can help here.

Hurdles in daily work

At this year’s CashDialog in Leipzig in May, one question was of particular interest to participants: How can communication with cash-in-transit (CIT) be more efficient? After all, processes and coordination are usually characterized by time-consuming manual processes – both on the customer side and on the CIT side. Everyday life is dominated by the passing on of information about cancellations or postponements of deliveries, the clarification of differences and the planning of holidays.

This is associated with numerous manual efforts that cost time and resources. As a result, this method of working also makes it difficult to maintain an overall view of daily business, and the status of cash processing remains unclear at various stages. A pure communication platform would only be a relief here. Real added value is provided by monitoring options and automation. We at ALVARA want to bring all aspects together in the future and implement them through the further development of the ICC platform.

Automation provides relief

With the use of the ICC (App), interaction with customers at CIT has long been standardized and automated. However, the direct exchange with the industries has shown that there is still further potential in the digitalization of CIT notifications. ALVARA will incorporate these findings into new functionalities of the ICC platform and continuously advance system-supported communication.

Above all, the automatic recognition of issues is essential. This means that problems and upcoming tasks should be able to be identified and managed by the system. The communication itself can thus be automated. In addition, further interfaces are to ensure that a proactive exchange of data on specific issues is simplified as well. This makes it simple to communicate postponements or changes in holiday planning digitally.

Information efficiently prepared and passed on

It is the everyday things that are recognized nowadays already in monitoring, but frequently only at the end of the day. However, for successful customer retention of the CIT, proactive communication is decisively promising. Whether it’s failed tours, the absence of individual coin orders, or a backlog in counting: CIT can report information transparently and automatically and actively bring about clarification of problems. In addition, this approach enables automated workflows so that downstream processes at the customer – often very time-consuming – can also be reduced.

The first functionalities that we would like to integrate into the solution in the future have already been discussed and developed at the Cash Dialog. One focus, for example, is the reporting of “planned” or short-term tour cancellations and the associated replacement runs by cash-in-transit companies. This will enable the stores to be informed proactively and any replacement orders to be triggered automatically.


In the future, cash in transit companies and customers can look forward to more efficient and transparent automatically generated communication. The standardized processes will reduce the workload on both sides and give them more time to focus on their core business. But that’s not all: The synergy with other ALVARA solutions should also bring added value in the future. It is conceivable, for example, that the planned Manager Cockpit will not only contribute to the traceability of interactions, but will also make it easier to evaluate measures. Promising perspectives, in our opinion.

Would you like to benefit from automation in CIT notifications? We will gladly show you your options!